Accessibility and Availability

  • To be provided with appropriate and professional health care regardless of your caste, color, religion, gender, nationality, culture, language, socioeconomic status, sexual orientation or disability

  • To be provided care at the time of emergency

  • To access your clinical records

  • To be given treatment in a safe environment and receive emotional support which may include minimal separation from your family within the limits of medical care provided

Pain Management

  • Assessment and reassessment of pain

  • Information about pain and pain relief measures

Information Exchange

  • To be entitled to information about your medical condition, treatment, possible results in a language that you understand (where possible) so as to make informed decisions

  • To know about plan of care

  • To avail information about the possible risks, side effects and alternative methods of treatment

  • To know the names of the health care professionals responsible for your treatment and care and to know any additional professional information regarding care provider

  • To take decision regarding what information is to be provided to the family

Involvement in Decision Making

  • To knowledgeably make decisions regarding your medical care and receive information about any proposed treatment or procedure in order to give informed consent or to refuse care, treatment and services

  • To make informed decisions about your care after being advised of material risks, benefits and alternatives

  • To have your family or representative involved in care, treatment and service decisions

  • To appoint someone legally to make decisions on your behalf if unable to do so

Respect, Dignity and Consideration

  • To receive respect for religious beliefs and values without affecting treatment, other patients and in accordance to the hospital policy

  • To receive assessment and management when patient is dying

  • To have your wishes followed concerning organ donation

  • To have access to spiritual services

  • To be free from all forms of abuse or harassment

Personal and Information Privacy & Confidentiality

  • To be provided with suitable privacy for undergoing examination, certain procedures and treatment and transportation

  • To be provided with suitable privacy whenever demanded by the patient / family

  • To keep confidentiality and privacy of your medical and non-medical information and all aspects of care rendered

Treatment Cost

  • To be entitled to financial counseling and an estimate of your hospital bill at the time of your admission

  • To get information of day to day bills in accordance to the hospital policy

  • To get detailed bill at the time of discharge

Concerns and feedback

  • To register complaint and receive information on your complaint processing


  • To be protected from abuse, neglect, assault, harassment, unnecessary use of restraint, manhandling and other similar instances

  • To safeguard patient’s belongings in case of emergency patients and those patients unable to make decisions regarding their possessions


  • To give consent or refuse medical care or recommended treatment to the extent permitted by law

  • To be informed about any research activity and to refuse to be a part of the study