PATIENT RIGHTS
Accessibility and Availability
To be provided with appropriate and professional health care regardless of your caste, color, religion, gender, nationality, culture, language, socioeconomic status, sexual orientation or disability
To be provided care at the time of emergency
To access your clinical records
To be given treatment in a safe environment and receive emotional support which may include minimal separation from your family within the limits of medical care provided
Pain Management
Assessment and reassessment of pain
Information about pain and pain relief measures
Information Exchange
To be entitled to information about your medical condition, treatment, possible results in a language that you understand (where possible) so as to make informed decisions
To know about plan of care
To avail information about the possible risks, side effects and alternative methods of treatment
To know the names of the health care professionals responsible for your treatment and care and to know any additional professional information regarding care provider
To take decision regarding what information is to be provided to the family
Involvement in Decision Making
To knowledgeably make decisions regarding your medical care and receive information about any proposed treatment or procedure in order to give informed consent or to refuse care, treatment and services
To make informed decisions about your care after being advised of material risks, benefits and alternatives
To have your family or representative involved in care, treatment and service decisions
To appoint someone legally to make decisions on your behalf if unable to do so
Respect, Dignity and Consideration
To receive respect for religious beliefs and values without affecting treatment, other patients and in accordance to the hospital policy
To receive assessment and management when patient is dying
To have your wishes followed concerning organ donation
To have access to spiritual services
To be free from all forms of abuse or harassment
Personal and Information Privacy & Confidentiality
To be provided with suitable privacy for undergoing examination, certain procedures and treatment and transportation
To be provided with suitable privacy whenever demanded by the patient / family
To keep confidentiality and privacy of your medical and non-medical information and all aspects of care rendered
Treatment Cost
To be entitled to financial counseling and an estimate of your hospital bill at the time of your admission
To get information of day to day bills in accordance to the hospital policy
To get detailed bill at the time of discharge
Concerns and feedback
To register complaint and receive information on your complaint processing
Security
To be protected from abuse, neglect, assault, harassment, unnecessary use of restraint, manhandling and other similar instances
To safeguard patient’s belongings in case of emergency patients and those patients unable to make decisions regarding their possessions
Consent
To give consent or refuse medical care or recommended treatment to the extent permitted by law
To be informed about any research activity and to refuse to be a part of the study
